Frequently Asked Questions

Router Name Displays < Unkown SSID >

  1. This usually means the phone or device is not connected to WiFi.
  2. Also, make sure the router’s 2.4 GHz band is operating and plugged in.
  3. If you have repeaters or a mesh network, unplug these repeaters or secondary nodes so only the primary router is powered up.
  4. Try another mobile device (android phone, iphone, ipad, tablet)
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