Problem

USB Port Locks Up, resulting in loss of software communication with the weather station console.

Discussion

This is a common complaint with all weather stations that operate using a USB port which is managed by the Windows Operating System for power management, unlike the more stable serial or TCPIP ports.

The following guide may alleviate but not completely solve your issue.

Solution

  1. Disconnect and reconnect the console from the USB port and confirm Windows recognizes the device. Restart the software.
  2. Try a different USB port on your computer and confirm Windows recognizes the device. Restart the software.
  3. Power down and restart the computer. Restart the software.
  4. Power down the console by removing from the USB port and removing batteries and AC power. Restart the software.
  5. If you are connecting through a USB hub as opposed to direct USB connection, connect directly to eliminate issues with the hub.
  6. Turn off all screen saver applications, which can interrupt USB data.
  7. Turn off all power save options. To view your options, select the Windows Control Panel, Power Options and select Never for all of the power schemes. Select the Hibernate Tab and make sure the hibernate checkbox is unchecked.
  8. Turn off all USB power save features. Select the Windows Control Panel, System, Hardware, Device Manager, Universal Serial Bus controllers, and select the plus (+) sign to view all of the USB controllers. You should see several USB Root Hub entries. Right click on each entry (unless you know which one is correct), select Properties, and under the Power Management tab, uncheck the selection to Allow the computer to turn off this device to save power.
  9. If you are using a USB to serial converter, update your USB to serial communication drivers. Contact the USB to serial converter manufacturer and make sure you are running the latest drivers.
  10. If you are using a USB to serial converter, try a different USB to serial converter. Not all converters are created equal.