Frequently Asked Questions

Add team members

You can add, remove, or update a team member and their alert sets from your alerts page at any time, by selecting the Team Alerts tab.

Team members can be invited via Email or SMS message; Once a member has been verified by ONE of these methods, you can then enter the other point of contact for that member.  For example, once a member has been added via email, their contact can then be updated to include a phone number for SMS alerts.

After the member has been verified, you can assign an alert set.  If a member already has an alert set assigned, you can update their alert sets, contact information, or alert types, by selecting the small pencil icon below the member's tile.

Create/Edit/Delete Alert Sets

At the bottom of the Team Alerts page are the Alert Sets, the group of alerts that can be triggered to send notifications to your team.  From here you may create, edit, delete, or duplicate up to 8 separate alert sets with up to 10 parameters each.

Once an alert set is created, you may edit, duplicate, or delete the set from the icons at the bottom of the tile.  Within each alert set you can name the set, add a descriptive header (maybe the actions required when alerted), select the station from which the alerts are triggered, set the frequency at which alerts are sent, and then select the individual alert parameters.

For suggestions of existing alert sets, there are three premade sets available when you select 'Create Alert Set'.  These sets are based on general safety and maintenance guidelines, and can be edited to fit your specific needs or uses once created.

Assign Alert Sets to Team Members

Once team members are verified, and alert sets are created, you can assign those sets to the team members and choose how those alerts are sent; They can receive those alerts via email, SMS, or both.  Next, you will 'add alert set' to the team member, then you can save this update.  Always be sure to select the add option before saving, otherwise the alert will not be assigned to that member.

PLEASE NOTE: Alert frequency cannot be updated per team member's preference, only as a whole set.  i.e. One team member cannot receive more or less frequent alerts for a given set, than other members.