Frequently Asked Questions

The WH31, WH31B and WH31E are 8-channel thermo-hygrometers that support a variety of Ambient Weather Stations

The WH31 and WH31E include a radio controlled clock (RCC). The WH31B does not.

The WH31 and WH31E are only required for the WS-3000 Series, which includes a Radio Controlled Clock.

Our Internet Connected weather stations receive the time from the Internet Time Server (NIST.gov).

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If data is not being written to your Micro SD Card:

1. Make sure the Micro SD Card is blank.
2. We recommend an SD Card memory size of 32 GBytes or less. If the card is larger than 32 GBytes, it must be partitioned.
3. Make sure the SD Card is FAT32 formatted. Right click on the SD Card Drive from your computer:
   
4. Try a different SD Card.
5. If the problem persists, we have a one year warranty. For details, please visit:www.AmbientWeather.com/rma.html

The WS-3000-X8 is designed to display eight sensors at the same time. The display is similar to as follows:

The WS-3000-X5 displays 5 sensors and a graph:

You can convert the display from 8 sensors to 5 sensors (or visa versa) by downloading and installing the firmware for the WS-3000:

Ambient Weather WS-3000 Download Center

You can share the same field for sensors 5, 6, 7 and 8 and use the scroll mode to view each parameter. Please reference your User Manual for assigning more than one sensor to a field.

User Manual (required):
Download the current User Manual for the WS-3000.

WS-3000 User Manual

Software (optional):
The WS-3000 Software allows you to program the console, set alarms and download archived data from SD Card.

1. Download the software from the link below.
2. Run the installer.
3. Connect the USB Cable.
4. Run the software

.

Windows WS-3000 Software

Firmware Updates:

Important Note: The WS-3000-X3 and WS-3000-X5 includes a graph on the display. The WS-3000-X8 removes the graph so all 8 sensors can be displayed at the same time.

Important Note:  WS-3000 sold pre-05/2022 require firmware versions V1.2.2 for -X3 and -X5 configurations and V1.1.9 for -X8 configuration.

• WS-3000-X3 and WS-3000-X5::
   Version 1.2.2
  
  Instructions:
  • Download the firmware file above.
  • Extract the file (Firmware.bin).
  • Copy the extracted files to the root directory of a blank Micro SD Card from your computer.
  • Power down the WS-3000 Display Console.
  • Insert the Micro SD Card into the WS-3000 Display Console Micro SD card slot.
  • Power up the console.
    
    
• WS-3000-X8:
   Version 1.1.9
  
  Instructions:
  • Download the firmware file Firmware.bin above.
  • Copy the Firmware.bin file to the root directory of a blank Micro SD Card from your computer.
  • Power down the WS-3000 Display Console.
  • Insert the Micro SD Card into the WS-3000 Display Console Micro SD card slot.
  • Power up the console.

To set the dip switches in an 8 channel sensor, there are three dip switches with 8 different combinations.

After you set the dip switches, you must always power down and up the remote sensor by removing and reinserting the batteries for the change to take effect.

Why do we do it this way instead of an 8 position switch? The reason is 8 position switches are much more difficult to implement, less reliable and takes up more space.

Q: Can I have a label name for each of my sensors?

A: Yes you can with Firmware version 1.2.6. Please follow the steps below to install the version 1.2.6 firmware

WS-3000-X3, WS-3000-X5, WS-3000-X8:

Download the latest Firmware

Instructions:

• Download the firmware file above.
• Extract the file (Firmware.bin).
• Copy the extracted files to the root directory of a blank Micro SD Card (Less than 32Gb in size, formatted for FAT32) from your computer.
• Power down the WS-3000 Display Console.
• Insert the Micro SD Card into the WS-3000 Display Console Micro SD card slot.
• Power up the console.

Sensor Labeling

You can label the location of each of your sensors from the pre-programmed menu.

To add a label, Press the Mode Key  to the Channel Reference Screen. Highlight ‘Setup’ for the Channel you wish to add a label to. Press the  Selection key to access the Channel Reference screen. Use the   Scroll keys to highlight the label you wish to use. Press the  Selection key to save the selected Channel Reference. Press the Mode key till you return to the Home screen to view the newly added label.

To display additional sensors 6-8, you will need to set up the sensors to scroll within the same display area.

In the Normal mode, press the MENU key once to enter Setup Mode.

In the example below, we will have display area scroll Channels 5-8.

Select CH Area5:

and select Channels 6-8 to display in Display Area 5:

If firmware update file is not being read from your Micro SD Card:

1. The Firmware.bin file must be the only file on the SD Card and not contained in a folder. Also, if you own a Mac, it may add a file extension to the name.
2. Make sure the Micro SD Card is blank.
3. We recommend an SD Card memory size of 32 GBytes or less. If the card is larger than 32 GBytes, it must be partitioned.
4. Make sure the SD Card is FAT32 formatted. Right click on the SD Card Drive from your computer:
   
5. Try a different SD Card.
6. If the problem persists, we have a one year warranty. For details, please visit:www.AmbientWeather.com/rma.html
   and we can attempt to update the firmware for you.

Here is how the sensors display on the console for the WS-3000×3, WS-3000×5 and WS-3000×8

WS-3000×3 showing sensors 1-3 With Bar Graph

WS-3000×5 showing sensors 1-5 With Bar Graph

WS-3000×5 showing additional sensors 6-8(optional) With Bar Graph 

The WS-3000×5 Will monitor up to 8 sensors. The WS-3000×5 Will display a bar graph with sensors 1-5 on the main screen then show any additional sensors(#6, #7 and #8) on the right section of the screen as shown in the image above.

WS-3000×5 Showing extreme temperature ranges:

WS-3000×8 showing sensors 1-8 No Bar Graph

You can convert the display from 8 sensors to 5 sensors (or visa versa) by downloading and installing the firmware for the WS-3000: https://www.ambientweather.com/ws3000.html

You can share the same field for sensors 5, 6, 7 and 8 and use the scroll mode to view each parameter. Please reference your User Manual for assigning more than one sensor to a field.

Manuals:
WS-3000-x3: https://p10.secure.hostingprod.com/@site.ambientweatherstore.com/ssl/Manuals/WS-3000.pdf
WS-3000-x5: https://p10.secure.hostingprod.com/@site.ambientweatherstore.com/ssl/Manuals/WS-3000.pdf
WS-3000-x8: https://p10.secure.hostingprod.com/@site.ambientweatherstore.com/ssl/Manuals/WS-3000-X8.pdf

If your screen does not power up, the issue may be with the AC adapter. Measure the output voltage of the AC adapter, and it should be about 5 Volts.

If the AC adapter is not registering a voltage, we have a one year warranty here: www.AmbientWeather.com/rma.html

If out of warranty. the AC adapter is available here for purchase: https://www.ambientweather.com/amwewsacadre1.html

If the voltage is fine, the console needs replacing, we have a one year warranty here: www.AmbientWeather.com/rma.html

If out of warranty, the console is available here for purchase: https://www.ambientweather.com/amws3000c.html

If the console no longer powers up, it will need replacing.

We have a one year warranty. For warranty replacements, please visit: www.AmbientWeather.com/rma.html

Otherwise, replacement consoles are available here:

https://www.ambientweather.com/amws3000c.html

You cannot change the archive interval from the console, but you can change the archive interval from the PC software.

You can download the software here:
https://www.ambientweather.com/ws3000.html

Select Menu | Setup to set the time, date and display customization settings.

From this screen you can set the archive interval:

If one of the sensors does not communicate with the console,  try swapping channels with another sensor.

For example, switch Sensor Channel 4 to 5 on one sensor and and 5 to 4 on another sensor. You will have to power down and up the remotes after you change the dip switches.

Place both sensors about 10 feet from the console, then power down and up.

Console : Input 5V DC; 6.5′ 110-240V 50-60 Hz wall charger included,

Console Power Consumption: 5V / 200 mA

DC barrel connector dimensions:  9.0mm ( L )  x 2.5mm ( OUT D) x 0.70mm ( Inner D)

To export a csv file to your computer, you must insert an SD Card into the memory card slot on the console.

Backup data to micro SD / TF card.

The SD card will record data into the HISTORY directory.

The file is comma separated value (csv) and can be imported into Microsoft Excel, or other text based applications.

The file format is as follows:

YYYYCH#A

where YYYY is the year,  # is the channel number and A is the revision letter.

Example: 2016CH2A is the data for 2016, Channel 2, and A is the revision letter each time you change a units of measure or calibration setting.

Below is an example of the file output:

Time,Temperature(F),Humidity(%),Dewpoint(F),HeatIndex(F)

2016/02/18 08:05,48.7,32,20.3,48.7

2016/02/18 08:10,49.1,33,21.2,49.1

2016/02/18 08:15,49.1,31,19.8,49.1

How to reset the WS-3000 console:

https://p10.secure.hostingprod.com/@site.ambientweatherstore.com/ssl/Manuals/WS-3000.pdf

If the WS-3000 console just flashes or keeps trying to boot up then a firmware update should correct this. Please refer to the steps below to download and install the firmware for your console.

Firmware Updates:

Important Note: The WS-3000-X3 and WS-3000-X5 includes a graph on the display. The WS-3000-X8 removes the graph so all 8 sensors can be displayed at the same time.

• WS-3000-X3 and WS-3000-X5:
   Version 1.2.2
  
  Instructions:
  • Download the firmware file above.
  • Extract the file (Firmware.bin).
  • Copy the extracted files to the root directory of a blank Micro SD Card (Less than 32Gb in size, formatted for FAT32) from your computer.
  • Power down the WS-3000 Display Console.
  • Insert the Micro SD Card into the WS-3000 Display Console Micro SD card slot.
  • Power up the console.
    
    
• WS-3000-X8:
   Version 1.1.9
  
  Instructions:
  • Download the firmware file Firmware.bin above.
  • Copy the Firmware.bin file to the root directory of a blank Micro SD Card (Less than 32Gb in size, formatted for FAT32) from your computer.
  • Power down the WS-3000 Display Console.
  • Insert the Micro SD Card into the WS-3000 Display Console Micro SD card slot.
  • Power up the console.