Frequently Asked Questions

We're updating our SMS alert system. Instead of a strict daily limit of 10 messages, you'll now have access to an SMS bank of up to 70 alerts, accrued at a rate of 10 messages per day. This allows for more flexibility, especially during severe weather events.

Why is this change happening?

This update gives you more control over your weather alerts during storms or critical events like hurricanes while ensuring you have enough alerts when it matters most.

How does the new system work?

• You will receive 10 new SMS alerts each day.
• Unused alerts roll over and accumulate up to a maximum of 70 alerts.
• Once the 70 alert limit is reached, no new alerts will be added until you use some.

What happens if I reach my limit?

If you exhaust the number of alerts accrued in your bank, no additional SMS alerts will be sent until you receive 10 more alerts the following day. However, you can still access all your alerts through the AWN app.

Do I need to do anything?

Ensure you have the latest version of the AWN App installed to stay up to date. SMS alerts are an AWN+ premium feature, so you'll need to upgrade your account to access this enhanced alert system. Get an additional 10% off a yearly subscription.