Frequently Asked Questions

If there is an exclamation point ! or mark next to the WiFi icon on the WS-2000/WS-4000/WS-5000 display, it means the display is connected to WiFi but the WiFi is not connected to the Internet.

Most routers today are dual-band, meaning they have both 5GHz and 2.4GHz bands.  Our devices need to be connected to a 2.4GHz band of WiFi, and while our devices will connect to a 5GHz band, they cannot report via that band.

You may be able to access your routers user interface to separate these bands or, better yet, turn off the 5GHz band while connecting your device.  Once you are connected, you can return that 5GHz band to service, and your weather station should stay connected.  If you do not have the ability to access your router's user interface, typically you can reach out to your internet service provider, and they can assist with this.