Frequently Asked Questions

How do I add my new WS-4000 array to my existing WS-2000/5000 console?

Congratulations on your new WS-4000 outdoor array.

To ensure that the indoor console and array will function properly together.
We need to ensure that the following steps are accomplished.
Please ensure that your station has been updated to at least Hardware Firmware version 1.9.0.
This added the compatibility with the WS-4000 outdoor array.
You can accomplish this through the about section of the indoor console if your station is capable of over the air firmware updates.
Otherwise, please follow the steps below.

Download the latest hardware firmware file to your computer and save as Factory.bin. Make a note of where you saved this file.

Note: File may download as another file name, please rename to Factory.bin.

Copy the Factory.bin to your Micro-SD Card (the SD card must be empty and format FAT32).
Power down your display console by removing AC power.
Insert the SD Card into the display console.
Power up the display console.
The console will verify the firmware was updated.
Power down the console after complete. Remove the SD Card when the console is powered down.

Once this has updated, you can then accomplish the steps below to ensure that the proper outdoor array is registered.

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