Frequently Asked Questions

Server Slow Down Issues In Q3 2020.

if you are currently experiencing slowdown issues, or your service completely stops in October 2020, please reboot your console and router.

We have been dealing with three somewhat simultaneous events.

1. Server migration. We were hosting on Nanobox, but their service is going away. We are switching to new service that is much faster and easier to scale. About 10% of the users are still on Nanobox, which we scaled down, knowing that users will be migrating away as DNS issues are resolved. A simple fix is to reboot your console and router, and it will point to the new server.

2. Growing pains. We have reached 100,000+ active users in a few short years. Deploying the right number of servers and the correct size servers is a learning process. We are working with our new hosting service to optimize server size, operation and automation.

3. External forces. External outages, like the CenturyLink Tier 1 / Level 3 outage, and CloudFlare DoS attack, generated isolated issues over the past couple of weeks.

Thanks for your patience. Ambient Weather Cares.

Created by Support

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