Frequently Asked Questions

Once you have your camera powered on, you will need to download the Reolink software on your phone or computer to access your camera’s settings.  

You can download this application from Reolink at the link below

Reolink Software Windows

The application is going to search for a device to add once this is added you can name the camera and place your own password you will now be present with the main camera screen

figure 1

Next, click on the cog/gear button to the right of your named camera (refer to figure 2) 

figure 2

Next Select Surveillance and then FTP (refer to figure 3)

figure 3

From here click on ftp settings with the drop down and pull up the ambient weather.net on a different tab/browser. On the ambient weather app/website you will want to make your way to the devices tab and click on the add weather cam in light blue.

(Please advise you will have to have a weather station already set up and connected to Wi-Fi for this to work.) 

Make sure your format is on FTP then click the next button on the ambient weather site. Afterwards you will receive a set of your own prompts to copy and paste onto your reolink settings page. (refer to figure 4) 

figure 4

Note: Usernames and passwords are different from those in this guide please use this as reference only. Along with that you will need to add ftp:// in front of the sever name on the reolink app ex:  ftp://ftp.ambientweather.net  

once you have entered the FTP information the Reolink software will appear as below (refer to figure 5)

figure 5

Make sure to change the upload to image only and place the transport mode to PASV. 
Make sure the max file is 100 and interval is at 1 minute. After this is done make sure to click test and if successful click save.

Note sometimes you will have to click on save before trying to test to get this to be successful

Below this you will see a schedule, make sure the schedule is Set on timer. You can tell if this is selected when you drag the mouse, and the boxes turn yellow along with being filled in completely like so drag from grid sun:0 to sat:23 (refer to figure 6).

figure 6

Click on the disk in the bottom right corner to save this setting.

Troubleshooting Guide

Q: What happens if your still not getting photos to update to ambient weather.net?  

1: Wi-Fi maybe to slow, even though the camera does require an Ethernet port this doesn’t mean the Wi-Fi would be strong enough to collect data  from your camera every minute, if this is the case try one or two things  

• You can try to contact your isp provider to see what type of configuration you can make to your router so that you can get the most out of your camera. Advise getting the Ip address From your camera and see if your isp maybe blocking your camera from updating every minute due to spam  
  
  
• You can purchase a Sd card and place this in your camera then you will have the ability to get recordings of your ftp photos every minute which should allow our website to pick up the photos and upload them properly.   

 2: Try changing your intervals to 5 minutes and make sure your file size is 100 or less.